GRAB 2 OUTFITS & SHIPPING IS ON US!
At K & H COLLECTIONS, customer satisfaction is our priority. For local/domestic orders, we currently offer exchange only and do not provide refunds. Customers can request an exchange for a different size, color, or style, subject to availability. Exchange requests must be made within 15 days of receiving the order. Each order is eligible for one exchange only, so customers are requested to check all purchased items carefully and submit their exchange request together. Multiple exchange requests for the same order will not be entertained.
To be eligible for an exchange, the product must be returned in its original and unused condition. Items must be unworn, unwashed, unaltered, and free from stains, marks, damage, perfume, smoke, or any other unusual odor. All original tags, labels, accessories, and packaging must remain attached and intact. Products that have been tailored, customized, altered, damaged, washed, ironed improperly, or show any signs of use will not be accepted for exchange. Customers are responsible for ensuring that the product is securely packed when sending it back. Items marked as Final Sale, customized or specially tailored products, and certain promotional or clearance items may not be eligible for exchange, as specified at the time of purchase.
If you receive a damaged, defective, or incorrect product, please contact K & H COLLECTIONS Customer Support as soon as possible after receiving your order. Customers may be required to provide their order number along with clear photographs or videos of the product and the issue for verification. If the issue is confirmed to have occurred due to an error on our part, such as receiving the wrong item or a defective product, the applicable exchange or return shipping cost will be handled by K & H COLLECTIONS. However, if an exchange is requested due to a change of mind, incorrect size selection, color preference, or any reason unrelated to an error on our part, the return shipping cost will be the customer’s responsibility.
To initiate an exchange, customers should contact K & H COLLECTIONS within the applicable exchange period and provide their order details and reason for the exchange. Once the request is approved, our team will provide the necessary instructions for returning the product. Upon receiving the item, our team will inspect it to ensure that it meets the exchange conditions mentioned above. Once the product passes inspection, the requested exchange will be processed, subject to availability. If the requested item is unavailable, K & H COLLECTIONS may offer an alternative product or store credit. For any questions, concerns, or assistance regarding an order or exchange, customers can contact us through [Your Email Address], [Your WhatsApp Number], or [Your Contact Number]. We are committed to providing our customers with a smooth, reliable, and enjoyable shopping experience.
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